A Business Process Outsourcer designed to serve substantial growth, customer-based, tech, and new economy. Working with us will help you focus on the more critical aspects of your company.

MedAtlantic Teleperformance

Outsourcing Unscripted.

Personalized Experiences.

A Business Process Outsourcer designed to serve substantial growth, customer-based, tech, and new economy. Working with us will help you focus on the more critical aspects of your company.

Core Services

MedAtlantic Teleperformance

Our Vision

Our vision is to deliver persistent approval using Consumer Empowerment and Experience Interactions. Where Personalized Customer Support teams can be tailored just for you. Working in unison with you as if we were one entity, producing

We strongly believe in the importance of company transparency and we are in full agreement that it is an essential part of any successful business. We want our partners to be able to trust us and have a clear picture of the future that we are working towards.

LEARN MORE

Inbound & Outbound
Contact

Talented, multi-lingual custom teams exist to provide up-scale Customer Service, applying vast knowledge to ensure Customer Retention and overall satisfaction.

IT Tech
Support

Existing Technical Assistance is needed to enhance the customer experience. Having a clear visual on First-Pass Resolution to your tech issues.

Back Office
Support

Effective administrational support by well-informed teams who will make your customers feel at ease.

Customer Selection
Method

Providing you with dedicated market research, targeting and engaging leads, and remodeling your database.

Consumer
Acquisition

Selling a product or providing services? Now you need the staff? Personalized Sales Teams are developed to fit your company’s needs.

Client
Care

Providing you with outstanding Tech Support, Advanced Helpdesk duties, Satisfactory Surveys, and Customer Win-Back.

MedAtlantic-tell

Find out why our Business Process Solutions are a great option for your company's success!

Why you should choose us

OUR PROVEN STRATEGY

“Reach your goals, Reach potential….REACH BEYOND!”

1

Orientation

An assigned recruiting manager will be appointed to you, assisting in building your team using our Employee Recruitment Strategy to select the suitable agents and put them through the appropriate coaching.

2

Preparation

Your selected team coaches are available to maintain your level of standards, creating documented weekly reports and an evalutation of data every 2 weeks.

3

Sourcing

Combining Strategic Sourcing Examples and Headhunting Recruitment to interview, assess, and curate a personalized team. Setting up the technical environment, appointing the proper quality control, and Continuous SPOC.

4

Production

Your selected manager will closely monitor KPI to be sure company goals are still being met. They are always 100% dedicated to you and never lose sight of the main objective.

5

Upgrading

Your assigned Customer Support Manager partners with you, helping you manage the entirety of the project and team profieciency. Delivering you next-level results is our mission!

6

Development

Closely monitoring our quality of services helps us continuously ensure constant development. Through Comprehensive Research and strong agent-to-client connections, together we'll find out what the problems are and rapidly provide the solutions.

OUR GREATEST ASSETS ARE

Our Clients

Reviews

MedAtlantic-tell Highlights

News and Press Releases

× How can I help you?