A Business Process Outsourcer designed to serve substantial growth, customer-based, tech, and new economy. Working with us will help you focus on the more critical aspects of your company.

Medatlantic Teleperformance

Outsourcing Unscripted.

Personalized Experiences.

A Business Process Outsourcer designed to serve substantial growth, customer-based, tech, and new economy. Working with us will help you focus on the more critical aspects of your company.

Our vision is to deliver persistent approval using Consumer Empowerment and Experience Interactions. Where Personalized Customer Support teams can be tailored just for you. Working in unison with you as if we were one entity, producing the best results.

Medatlantic Teleperformance

Medatlantic Teleperformance

Find out why our Business Process Solutions are a great option for your company's success!

Why you should choose us

BPO & CONTACT CENTER STRATEGY

Reach your goals by our proven strategy

1

Orientation

An assigned recruiting manager will be appointed to you, assisting in building your team using our Employee Recruitment Strategy to select the suitable agents and put them through the appropriate coaching.

2

Preparation

Your selected team coaches are available to maintain your level of standards, creating documented weekly reports and an evalutation of data every 2 weeks.

3

Sourcing

Combining Strategic Sourcing Examples and Headhunting Recruitment to interview, assess, and curate a personalized team. Setting up the technical environment, appointing the proper quality control, and Continuous SPOC.

4

Production

Your selected manager will closely monitor KPI to be sure company goals are still being met. They are always 100% dedicated to you and never lose sight of the main objective.

5

Upgrading

Your assigned Customer Support Manager partners with you, helping you manage the entirety of the project and team profieciency. Delivering you next-level results is our mission!

6

Development

Closely monitoring our quality of services helps us continuously ensure constant development. Through Comprehensive Research and strong agent-to-client connections, together we'll find out what the problems are and rapidly provide the solutions.

OUR GREATEST ASSETS ARE

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BPO & CONTACT CENTER UPDATES

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